Ordering Information

 The easiest and fastest way to place an order is on line. You may also place an order via phone, fax or regular mail. If you chose the phone option please have Top-Hats.com displayed for easy discussion. When placing an order, you will need to know the Style Number and Style Name, Color and Size of the items you wish to order, along with any special trim instructions and the desired delivery date. Please also provide payment information and the name and phone number of a contact we can reach should questions arise.

 Terms of Payment

 New customers: Pre-payment accepted by check or money orders, American Express, MasterCard, Visa.  Sorry, we cannot make any exceptions.

 Open Account: Open account status will be granted to approved accounts. Terms for open account are NET 30 from day of shipment.

 All customers have the option of prepayment, payment with American Express, MasterCard, Visa or C.O.D. shipping. All C.O.D. shipments are payable by Money Order Only.

 Returned Check Policy

There is a $25.00 charge for returned checks and no further orders will be accepted until payment is received in full. If full payment is not received within 15 days, the account will be submitted for collection.  Accounts submitted for collection are subject to additional late charges and attorneys' fees or collection fees. 

 Overdue Accounts

If payment is not received by the due date, a statement including service charges will be mailed. If necessary, a second statement with additional service charges will be mailed 15 days later. If full payment is not received within 10 days of the second statement, your account will be submitted for collection.  Accounts submitted to collection are subject to additional late charges and attorneys' fees or collection fees.  No further orders are accepted on open accounts pending collection.

 Shipping

 All orders will be shipped United Parcel Service ground unless otherwise specified. Please specify if the address to ship to is commercial or residential. Alternative carriers are available upon request and may result in additional charges or billing.  

The shipping costs on line are structured for within the continental United States. Shipments to any other location will be priced in line with selected couriers published rates and restrictions. The shopping cart program does not calculate shipping costs outside of the United States or multiple hat orders correctly. All of these orders will be calculated manually and the purchaser will be notified via e-mail for approval before the order is process. We are sorry for this inconvenience, a software fix is being developed.

International shipments:

We do ship internationally using the postal service. We have found the major carriers to be quite expensive compared to the postal service.

The order form does accept international address with some restrictions. If you are not comfortable using the form fields simply use the default values and enter you properly formatted address in the comments field, the last field of the shopping cart form.

 Returns

Any merchandise that was custom made, made to the customers specifications, order for rush delivery or has been worn is not returnable. No items will be accepted for return due to color, we cannot guarantee color match. No items will be accepted for return 20 days after shipment. All other returns are subject to a $15.00, per item re-stocking fee plus the original cost of shipping. If an item has been damaged during shipment please contact us for instructions. We will attempt to have a replacement delivered ASAP.

Most returns are for exchange of size. These are not subject to the $15.00 restocking fee but are subject shipping costs. You will have to arrange for the shipping yourself, be sure to insure you shipment. You will be responsible if damage is done while in shipment, insuring the package will take care of the cost if damage does occur.

Top-Hats.com

Phone: 1-302-478-9338

Fax: 1-302-478-0554